FAQ

Purchasing a book online

What currency is used?

All prices are listed in Australian dollars and are inclusive of GST.

 

Shipping and Delivery

How much is postage?

We charge a flat rate of $6.95 to anywhere in Australia.

I live overseas. Can I buy your book?

We would love to easily supply international customers. Unfortunately international shipping from Australia is quite expensive, and so we are not able to include in our flat shipping rate. If you would like us to ship internationally, please contact us for a quote before you place your order.

When will I receive my order?

We endeavour to process all orders as quickly as possible, but we do rely on postage carriers.

From placing your order, you can typically expect to receive your book within five working days to all Australian capital cities. Please allow longer for delivery to regional areas.

We will try to inform you before purchase if the book is not currently in stock, or if there will be a longer than normal wait time.

Can you get my order to me urgently?

We always do everything we can to process and despatch orders quickly. If you don’t want to rely on the regular post, please get in touch before you order, and we can try and send to you express post. This does however come at an additional cost.

My order didn’t arrive. What do I do?

Please contact us to discuss. If you provided an incorrect shipping address, or our shipping/postage provider shows the parcel has been successfully delivered, Fierce Grace Publishing is under no obligation to send you a replacement or offer a refund. We will do our best to help you find the missing parcel.

Please note that often Australia Post redirections do not work with packages. Fierce Grace Publishing will not be responsible for replacing books or extra costs if a redirection has not been successful.

If a parcel is returned to us due to incorrect and/or insufficient information, and you would like the book re-sent to you, an extra delivery charge of $6.95 is required. Also, if Fierce Grace Publishing incurs extra fees to retrieve the package from Australia Post, then these charges will also be borne by the customer before the package can be despatched again.

If a customer prefers not to receive the items as their requirements have changed then no refund or store credit will be provided due to “incorrect and/or insufficient address” details.

If an error has been made at our end, we will send you a replacement copy immediately.

 

Returns Policy

Can I return my book?

Fierce Grace Publishing will only accept returns if the items have either been damaged or have been incorrectly despatched.

We will not accept returned items for any other reason, including change of mind.

My book arrived damaged or faulty. What do I do?

We take care to ensure that we provide your purchase in pristine condition, however there are times where a book may be damaged on its journey to you.

Fierce Grace Publishing will only accept returned items that are either damaged or have been incorrectly despatched. Please retain your proof of purchase and contact us within 14 days from receipt of the faulty product. You may be entitled to a refund including shipping costs, or a replacement book.

Where a refund is agreed between Fierce Grace Publishing and our customer, a credit to the account or facility used in the original purchase transaction will be made, once we receive the returned title from you in its original condition.

 

Gift and Retail Suppliers

Can I stock ‘From Above the Clouds’ in my shop or library?

Absolutely! For shops, please get in touch to discuss.

If you are a library, you can order from library distributors James Bennett, ALS Library Services, ALS Library Services or Readings. Alternatively can order directly from Fierce Grace Publishing or our stockists.

Where can I buy your books in person?

We supply a number of Australian gift and book retailers.

Go here for a list of our stockists.

 

Privacy and Personal Information

How is my personal information managed?

We are committed to protecting the privacy and confidentiality of personal information. Fierce Grace Publishing maintains robust physical, electronic and procedural safeguards to protect personal information. We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth).

By entering personal information on this website, you are consenting to Fierce Grace Publishing collecting, using and disclosing your personal information. This information is collected from you for the purposes of:

  • providing you with a Service;
  • identifying you;
  • managing and administering Fierce Grace Publishing’s Services; and
  • protecting against fraud (or suspected fraud).

All financial transactions through our site utilise Industry Standard SSL & TLS 256-bit encryption techniques.

What is your privacy policy?

You can view our Privacy Policy here.

 

Content and Copywrite

How can I use images or content from your book or website?

All images, products, and content detailed on this website are copywrite. As is all images, content and design in our books.

© Fierce Grace Publishing, 2017

If you would like to request permission to reproduce an part of this website or our books, please contact us for consideration.

Who designed your website?

Our website was expertly designed and developed by Bang on it.

 

Other

Wait! I have a question not answered above. 

No problem. Please get in touch here.

Children's Book - From Above the Clouds
Children's Book - From Above the Clouds
Children's Book - From Above the Clouds
Children's Book - From Above the Clouds

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